Policies

BEST RATE GUARANTEE

If you find a lower rate elsewhere within 24 hours of making your booking, we will match it.

TERMS AND CONDITIONS

To qualify for our best-price guarantee, the competitor’s rate must:

– Be publicly available within 24 hours prior to booking.

– Be quoted in the hotel’s local currency ($CAD), including fees and taxes. The rate must exclude any card fees and must not have been calculated using a currency converter.

– Apply to the same hotel, dates, room type (including the same number and size of beds), number of guests and inclusions.

– All details of the reservation must be visible on the competitor’s website.

– Be subject to the same booking and cancellation policies.

The following do not qualify for our best-price guarantee:

– Prices within a 3% variation of the total cost on the hotel’s site, due to exchange rate fluctuations.

– Rooms booked through unauthorized travel agents or bought through a resale site (for example, eBay), or promotional rates offered through a third party.

– Cancelled bookings.

– Special rates as part of a package.

– Special rates as part of a package.

– Rates quoted on websites that can’t confirm the booking and accept payments (for example, websites that link to a third party’s website).

– Specially contracted negotiated rates, such as travel agent, staff, corporate or membership rates, rates that are only available to subscribers or members of a website, or any other rate that is not available to the general public.

– Redemption-program bookings or bookings made using vouchers or coupons.

– Rates that the hotel is unable to verify using reasonable means.

– This Guarantee is subject to change or revocation at any time.